GENERAL TERMS
tomikraki.com Website is an on-line store owned by – Nikologlou Anastasia (VAT: 105408396, TAX OFFICE: Orestiados) ) It’s headquartered at 199 Konstantinoupoleos, 68200, Orestiada, Evros, Greece. You can contact us by phone at: +30 25520 25032.
PERSONAL DATA
For any transaction through our on-line store, you will be required to disclose some of your personal information:
- Your full name
- Your recipient address
- Your phone number
- Your E-mail
This data is processed by the company in compliance with article 7A article. 1 (b) Ν. 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, unless the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations that arising from the national application of Directive 24/2006.
In case of credit-card payment option, your card details will also be requested. None of your card details are recorded in our database.
DELETING YOUR MEMBERSHIP
If a member wishes to unsubscribe from our databases, they can do so by sending us an email with this request. If an order has been registered in the account, it will remain registered in our bookkeeping database.
SECURITY
We use the SSL protocol, for secure on-line commercial transactions. This encrypts all your personal information, such as your credit card number, name and address, so that it cannot be read or altered when transferred over the Internet.
PRODUCTS
The features and other details of the products sold are at your disposal following the search instructions listed on our website and selecting the corresponding product. If for some reason you do not find the information you are looking for, we will be happy to answer you either by e-mail or by phone.
PRODUCT AVAILABILITY
In case one or more of the products of your order are not available, you will be informed by e-mail and only if you agree we will confirm the order.
ORDER CANCELLATION
For any cancellation of an order you must send us an e-mail with the cancellation request. This feature is offered to you until we inform you about the shipment of your order. Cancellation is not possible after shipment.
PAYMENT METHODS
For the convenience and service of all those who wish to buy from our store, the following payment methods are available:
1. Via credit, debit and prepaid cards of Visa, Mastercard, Maestro.
2. Cash on delivery at the time you receive the products. Valid for purchases only within Greece.
3. By bank deposit.
SECURE TRANSACTIONS
All payments made using a card are processed through the electronic payment platform epay eCommerce
METHOD – TIME – SHIPPING COST
The deliveries of the products are made through the company ACS courier. Shipments are made in 1 to 7 working days from the confirmation of the order. If there is any problem or shortage of product you will be informed about the possible delay of shipping your order.
Transportation cost:
For orders up to € 69.99 the shipping costs are € 4. From 70 € and over Free shipping for Greece.
If after using the discount coupon the final value of the order falls below the price of free shipping then the shipping cost is valid and is calculated upon shipment.
The option of cash on delivery has an additional cost of 2.5 €.
PRICES OF SELLING PRODUCTS
The prices listed in the relevant catalogs under each product are the final ones, without prejudice to our right to adjust the prices.
USE OF DISCOUNT CODES
The discount codes do not work in combination and are valid for every order completion through the shopping cart.
WITHDRAWAL – PRODUCT RETURNS
You have the right to return the products you bought, free of charge and without having to tell us the reason why you want the products returned, within 7 calendar days from the date you receive the products. In this case you will be charged only the direct cost of returning the products and the shipping costs of the original shipment.
Returns are only accepted if the products you wish to return are in the same condition in which you received them, without having their cards removed, along with the retail receipt.
To avoid your own inconvenience, it is good to carefully check at the time of delivery of your order, the condition of the products sold, in order to identify any obvious defects (eg wrong type, etc.).
In case of product return, you will be issued a discount coupon with the value of the goods you return for future use in our store. This coupon will not have an expiration date and can be transferred / used by someone else if you wish. This coupon will be issued within 5 days from the date we receive and check the returned products.
Products to be returned are only accepted through ACS courier.
PRODUCT CHANGES
If the product you ordered does not satisfy you in size or shape, we change the product only after consultation with the store.
Changes are accepted within 10 days from the day of receipt of your order and you are charged only with the shipping cost.
In order to be able to change, the products must be in their original condition, packaging, without having their tabs removed.
OTHER
In the event that a defective product is found in the delivered quantities, you reserve the right to return it with the possibility of replacing it with our own shipping costs.
In no case will a refund be made except in case of order cancellation.
Modification of the present terms: We reserve the right to modify or renew the terms and conditions of transactions. We undertake the obligation to inform this text of any change or addition to the terms.